Terms & Conditions

Courses

For telephone bookings, payment must be made in full no later than 14 working days prior to the course start date. The Carlton Institute reserves the right to re-allocate the course place to another delegate if fees are not paid in time.

Transferring courses

The following charges will apply if you wish to transfer your booking for any reason to a later course date.  This charge will also be applied if you are late or fail to attend your course for any reason.

  • 7 - 21 working days before the course start date - a £40 admin fee per course will be charged for any students not attending a course for any reason.
  • 1 – 7 working days before a course date due – courses cannot be transferred to a later date.
  • The transfer option only relates to clients who are transferring to a different date on the same course.
  • The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation).
  • The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.
  • To transfer a booking please call us on 01395 226622.

The transfer option only relates to clients who are transferring to a different date on the same course.
The choice of course date must be specified at the time of transfer (else the instruction will be considered a cancellation).

The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Cancellations & Refunds

The following charges will apply if you wish to cancel a course:

  • If you cancel 21+ working days before your course start date your deposit will be non refundable
  • If you cancel between 1 and 20 working days before a course you will still be charged the full remaining balance.

Cancellations must be received in writing or via email through our contact us form and must contain the full booking details including name, address and booking details.

Your cancellation will be confirmed in writing along with an invoice for any fees due.

Exceptions

The Carlton Institute will consider issuing a credit note in the event of the bereavement of an immediate family member. The credit will be to the value of the original fee paid less an administration fee of £40 per client and can be used against any future bookings with The Carlton Institute within the following six month period.

Rates

The rates quoted within this website remain correct at time of publication and (that is the earliest course date published within) and 90 days thereafter. The Carlton Institute reserves the right to alter these prices outside this period.

Course dates and venues

The Carlton Institute reserves the right to alter course dates and venues without liability.

In the event of a cancellation where alternative cannot be provided in respect of that course a full refund will be offered.

The Carlton Institute will not normally reimburse travel or accommodation expenses. The Carlton Institute are not able to offer refunds for cancellations outside our control, including adverse weather conditions, flooding or industrial action.

Course outlines

In order to respond rapidly to changes in market demand The Carlton Institute reserves the right to alter its course content and/or trainer.

Course notes and training

The Carlton Institute course notes and training cannot be relied upon for legal interpretation. Neither The Carlton Institute nor its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.

Disclaimer

Content on this website does not constitute legal or other professional advice and is provided for general information only. The law is constantly changing so whilst The Carlton Institute endeavours to ensure that content on this website is accurate and up-to-date, no representation or warranty, whether express or implied, is given in relation to such content. Users should always seek appropriate legal advice from a suitably qualified lawyer in relation to their own specific circumstances before taking, or refraining from taking, any action. The Carlton Institute disclaims liability for any loss, howsoever caused, arising directly or indirectly from reliance on the content and/or use of this website. The Carlton Institute is not responsible for the content of any external websites linked to this website and shall not be liable for any loss.

Privacy Statement

This website does not automatically collect or store any personal information from users. You can use this website without giving us any information and we will not know who you are.

Any information provided by users of this website is strictly private and confidential and is subject to solicitor/client privilege whether or not they are clients of The Carlton Institute. Any personal information provided will not be disclosed to a third party except with express or implied consent in the interests of progressing a case or enquiry.

Copyright

All content on this website is, unless clearly indicated to the contrary, subject to the copyright ownership of The Carlton Institute and may not be reproduced in any format and in any circumstances without the prior written consent of The Carlton Institute.

Users may access, download and print the non-protected contents of this website and store a copy on a temporary basis for the sole purpose of personal viewing. Permanent storage, copying, modification, re-distribution, broadcast, transmitting or re-transmitting, making available or communication to the general public, of the contents of this website for commercial use or exploitation by a third party is strictly prohibited.

Registered Offices

The Carlton Institute, 34 Rolle Street, Exmouth, Devon, EX8 2SH
Registered in England & Wales. Company No. 6403134