Why and How

Why the 5*Star Therapist Rating System© matters

Commitment to Treatment Excellence for Spas and Salons

  • Poor treatments always lose clients which means lost revenue and reputation
  • Loss of sales revenue – the effect multiples
Average £50 per treatment

1 customer x 6 times a year = (£300) loss
10 customers x 6 times a year = (£3,000) loss
20 customers x 6 times a year = (£6,000) loss
50 customers x 6 times ayear = (£15,000) loss …for just one therapist

Therapist wage costs average 40% of sales revenue – our therapist rating system is just £50 per hour – so commitment to treatment excellence is affordable

How the 5*Star Therapist Rating System© works

  • Agree treatment skills & level for rating
  • Assessment rating by qualified, experienced assessor and tutor
  • Therapist is given 1-5* Rating
  • Results & instant feedback to therapist
  • Specific treatment performance improvement guidance

Results can be used for individual therapist to build up to enriched and precision treatment skills, client service and inner excellence.
Spa Teams can identify their joint strengths and weaknesses to enable employers to build learning and development plans based on high end industry operating standards, exam board and accrediting body standards.

The Carlton Institute has developed the most comprehensive Therapist Skill Rating System in the Spa & Salon sector.

Which treatments & levels are rated using the Carlton Institute 5*Star Therapist Rating System©?

More and more treatments are being added – each treatment and level is painstakingly broken down, criteria weighted according to importance and pre-tested to ensure validity. Currently we can offer level 2 and 3 in key spa treatments:

  • Massage
  • Hair removal – waxing, sugaring
  • Nails services

Share  your Carlton Institute 5*Star Therapist Rating results with colleagues and employers on www.wahanda.com