Spa Team Client First
Working together as an effective Spa team
Course Aims & Content will be adapted to Spa Team specific needs
- Option 1 – Creating & Retaining a Customer Care Culture
- Option 2 – Spa financials & Customer Care Culture
Relevant to multi-site operators who want consistent approach to Spa and Salons teams and single site operators who need to maximise their team effectiveness
Option 1 – Creating & Retaining a Customer Care Culture
3 half day sessions designed around your Spa Team training needs
Indicative Course Content
- Team’s sign up and commitment
- Monitoring processes
- Learning, Refreshing and Revising the approach to the Customer, to the Team – sharing good news, feedback groups, avoiding saboteurs
- Merchandising techniques / effective sales display
- Whole Team approach
- Inductions / part time team members
Option 2 – Spa financials & Customer Care Culture
3 or 4 half day sessions designed around your Spa Team training needs
Indicative Course Content
- As option 1 in the context of Spa or Salon commercial targets:
- Key drivers of Spa and Salon commercial targets- what they are and understanding how they work
- Team and individual motivation
For more information, please contact Lisa or Ross on 01395 226633.