Managing People
2 Courses to cover broad range of knowledge and skills required to be an effective Spa or Salon Manager
Can be tailored for Spa Management teams or individuals
Course 1: Introduction to Managing People in a Spa & Salon environment
- After this course, you be able to:
- Identify the factors that make an effective Spa or Salon Manager
- Set SMART objectives
- Identify different management styles and how they work for different situations
- Gain a set of motivation tools for your team
- Be more confident to manage the team
Course 2: Key Skills for Managing Spa & Salon Teams
After this course you will be able to:
- Carry out a recruitment interview and identify selection criteria
- Write an outline job description for 2 different levels of Spa and Salon roles
- Review job performance in relation to job description and business need
- Gain knowledge for effective Rota setting
- Help develop team talent to meet spa business need
- Know how to access resources for employment law updates
Introduction to Managing People in a Spa & Salon – Course Outline Content
- What makes a good manager – the key areas of team supervision & how to implement them
- Becoming a better manager – motivating for success
- Setting SMART goals and objectives
- Learn different management styles for different situations
- Motivate & develop your team to continuously improve performance
- Develop the confidence to deal with difficult situations
- Effective ways to communicate objectives
Key Skills for Managing Spa & Salon Teams
Course Content for this can be adapted after a training needs analysis of your team/s but will include the key skills:
- Recruitment and Selection in a Spa context – trade test and skill assessments
- Reviewing job performance and the basics of appraisals
- Rota people management
- Employment law update resources
For more information, please contact Lisa or Ross on 01395 226633.