Customer Service & Complaints
After this course your spa and salon team will be able to:
- Understand and experience (role play) the positive customer experience
Personalised to your spa or salon client profile and journey
- Learn how to handle complaints and turn them into potential client loyalty and supporters
- Learn ‘blueprint’ to deliver customer service & the skill of turning around complaints
Customer Service & Complaint Handling
Objective: To improve the customer experience through:
- Creating a great first impression
- Developing a positive personal attitude
- Building rapport with the customer
- The importance of product knowledge
- Techniques to starting and maintaining professional yet friendly conversation
- Handling negative feedback
Key areas that will be covered:
- The Customer Experience
- First Impressions
- Personal Attitude, and Image
- Internal Customers
- Rapport Building Techniques
- The Benefit of Complaints
- Complaint Handling Techniques
Locations
We will visit your Salon / Spa.
For more information, please contact Lisa or Ross on 01395 226633.