Management Training
Effective Retailing for Spas
Are you losing sales opportunities? Learn how the client journey can yield extra sales & profits. Training on site or at training centre.
‘Get appointments’ training
Get appointments training consists of two short courses: Get appointments & improve your spa selling techniques and Convert calls into appointments.
Customer service & Complaints
Did you know that 20% of clients can represent 80% of your sales? Learn the ‘blueprint’ and ‘skills’ to deliver excellent customer service.
Spa Finance & Yield
What every Spa Manager should know. Learn key financial terms, cash flow basics, key yield levers to help Spa revenue – rotas, peak/off-peak plans, staff and more
Client Care & Retention
Working as an effective Spa team – Gaining commitment, communication processes, display & merchandising responsibilities, working as a team for client loyalty
People Management in Spas
The best asset & highest cost to a Spa? People. How to be an Effective Spa Manager, team and individual motivation, setting objectives and handling different employee situations