Improving Performance

We specialise in providing you with hands on practical solutions to help you manage your business performance, no matter how small or how big, your business is.

Specific solutions include answers to:

• Low cost virtual or central reservations – reducing your operating costs and improving your booking efficiency
• Creating revenue or adding to your spa with In-Room-Spa Treatments that are simple outsourced and controlled in a way that adds to yield, service and client benefits – for hoteliers
• Spa & Salon Management Training
• Spa & Salon Measures and Audits:
  • Mystery Guest
  • Therapist Rating Assessment
  • Website Audit (for Spa)
  • Purchasing efficiency
  • Costs controls
  • Benchmarking – SPA-TRAC

In our team, we have managed from one person businesses to a multi-billion pound business in multiple countries. We use all that experience and more, if we need it, to give you solutions to your specific needs.

We have worked for, worked in partnership, operated and advised:

• Suppliers
• Manufacturers
• and Operators

so our experience is diverse to support your needs.

Email Lisa or Ross at:

Lisa.Veale@CarltonInstitute.co.uk or Ross.Hawkins@CarltonInstitute.co.uk

Or call them on to discuss on 01395 226633